Labels:text | screenshot | yellow | rectangle | diagram | parallel OCR: internet Center potet monitor Agent Agent E mas Message Center E-Mail Support System. In an Internet Message Center (IMC) Installation, incoming mail arrives in standard mailboxes at the company's normal SMTP server. The IMC server then retrieves messages from the SMTP server using the standard POP-3 interface, processes the messages, and holds them In appropriate "pools" until agents are available to deal with them. Agents use the IMC Agent appli- cation to interact with the IMC server, which additionally supports modules that provide real-time monitoring and HTML-format reports.
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